HOW SAFE IS UBER IN DALLAS DRIVER
And your driver will never leave you but stay until you’re ready.
And that experience is meant to be clean, simple and reduce anxiety since we have a 10- to 15-minute pickup promise. Take us through the Alto experience as a customer.Īfter downloading our app, and hopefully becoming a member, you’ll order your ride. And then they’re paired with another driver for their first day on the road to make sure they’re ready.Īlto logos replace Buick badging for stronger brand identification. Then they go through instruction on hospitality as well as take a nationally syndicated defensive driving course.
HOW SAFE IS UBER IN DALLAS DRIVERS
All of our drivers go through an extensive drug-screening process and fingerprint-based background check. We’re very selective about people’s backgrounds and experience before we bring them on. How are your drivers screened and trained? Guests, as we refer to those who don’t have a membership, are subject to availability and pay 30 percent higher fares, but they are blocked during periods of high demand. What that means is that by being an Alto member, which costs $12.95 a month or $99 a year, you have exclusive access to the fleet during periods of high demand, which allows us to not have things like surge pricing. Membership for us is really about a joint commitment from Alto and our customers around engagement. This was a product that we wanted to build a community around and wanted a way to, again, differentiate ourselves from our competitors. The Alto fleet is comprised solely of the Buick Enclave midsize SUV. We remove all the Buick badges off the outside, though, and replace them with Alto logos, because we really think that you’re getting into an Alto and want you to think about it that way. Because we have a single fleet, we needed to know that it would work for anyone from a business person by themselves who needs WiFi and electrical outlets to the family going to the airport who needs cargo space to be able to take all of their bags. It’s not the most luxurious car on the road, but it’s appointed with leather and captain’s chairs, it’s easy to enter and exit and it’s low enough that it’s not ostentatious but big enough that you can easily fit four or five adults. It’s a five-star crash-rated SUV for both passenger and driver compartments from side, front and rear. They’re all Buick Enclaves, a midsize SUV that we selected, essentially, for three reasons. We only have one model of vehicle, whether you’re in Los Angeles, Dallas or Houston, which are our current markets. What automaker and model did you select for Alto, and why? And you can customize settings even before getting picked up, so the car arrives just the way you want it.Įach Alto vehicle is equipped with a HEPA air filter and an acrylic glass barrier between the passenger and driver compartments. What we ultimately wanted was for people to feel like they weren’t getting into someone else’s car when they called an Alto, they were getting into their car. Customers are able to change the lights, put their driver on Do Not Disturb and change the music and volume in the car-all without interacting with the driver. Then we took our technology beyond just allowing customers to book the ride in our app, we wanted the app to really integrate into the experience and become their remote control. We’ve developed custom lighting for every vehicle, because we know that lighting and scent, together, really create this sense of place. We’ve developed a custom scent so that not only every time you get into an Alto it’s the same type car, but you have that sense of place through smell. Because our drivers are scored algorithmically, part of their compensation is directly tied to their safe driving behavior.Īre there standard amenities that a customer can expect?
We use all this information to create the safest experience on the road, for our drivers and for our passengers. Interior and exterior video cameras capture what’s happening in and around the car, and include facial and eye recognition on the driver that detect distracted driving. All of our vehicles are outfitted with telematics devices that capture, in real time, not only position, but speed, acceleration, deceleration and g forces.